Child Safety Standards

ilmChat, operated by AZ Group, has zero tolerance for child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, and any content or behaviour that sexualises or endangers children.

Our standards

• Users must be at least 13 years old (or the minimum age in their country). Accounts of younger children are removed.
• Any content or conduct that sexualises, exploits or endangers a child is prohibited by our Terms of Use.
• Accounts involved in CSAE are permanently removed.

In‑app reporting

Every message, account and group can be reported from inside the app (long‑press a message → Report, or tap a person’s or group’s name → Report). Choose “Content harmful to a child” so the report is prioritised. Users can also block anyone immediately.

How we respond

• Reports involving children are reviewed with the highest priority.
• We remove violating content and accounts and preserve the information needed by investigators.
• We report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) and/or the relevant national authorities, and cooperate with law enforcement as required by law.

Compliance

We comply with applicable child‑safety laws in the countries where ilmChat is available.

Child‑safety contact

Our designated point of contact for child‑safety matters: [email protected] (subject: “Child Safety”). If a child is in immediate danger, contact your local police first.